If you notice that your next upload makes it across the finish line, enable your antivirus again, contact our Support team and let us know which antivirus you’re using - we’ll help you out. If at all possible, temporarily disable your antivirus software or firewall. Make sure you’re using the latest version of your browser, use a different browser entirely, or fire up your browser’s Incognito or Private browsing mode. We’d recommend that you have an upload speed of at least 5Mbps to use WeTransfer comfortably and without any interruptions.ĭouble-check that none of your files are being used or opened elsewhere on your device, such as being used by a background application or being stored on an iCloud folder. You can run a speed test on websites such as. Below are some tips and tricks to resolve this issue:įirst thing’s first, and as obvious as it is: have you tried the “turn it off and back on again” trick? Restarting your browser, computer, and router can often work wonders and will solve your upload issue quicker than anything else on this list.Ĭheck your upload speed. This doesn’t always happen from 99% down to 1%, you may see this happen at any stage of the upload or experience slow uploads in general. When this happens, it’s usually a case of something on your end preventing our uploader from properly reading all of your transfer’s data, causing the percentage to drop. Is your transfer upload speed slower than paint drying? Even worse, is your upload getting to 99% before suddenly crashing back down to 1%? You’ll need to either drag and drop the folder, or click the blue (+) button and select a folder manually. With Safari, the ‘Or select a Folder’ option won’t display. We’d recommend that you use Google Chrome or Mozilla Firefox, instead. With Internet Explorer, we can’t guarantee that this feature will work consistently, as this browser is out-dated and isn’t the most compatible with our service. Please note that the process of uploading folders via both the Safari and Internet Explorer browsers is slightly different. zip file, you’re more than welcome to send them this article , which will walk them through the process. zip, please do have a look here.Īlso, if your recipient is having some trouble unzipping the. If you don’t have a preferred method of creating a. zip folder before uploading your transfer. If you need to keep the structure of your files within your folder intact, we’d strongly advise that you create a. To upload a folder, all you need to do is drag and drop the folder from your device onto the transfer page, or click the ‘Or select a folder’ option within the transfer window itself. You can find it in the Google Play Store here, or if you're on iOS, the App Store here. zip folder on mobile devices would mean that you need to install a third-party app. If you're on a mobile device, such as an iPhone or Android device, you won't be able to do this natively. Select “Compress " where is the name of the file you want to zip.įind the newly created. Right-click on a file, folder, or files you want to zip. Locate the items to zip in the Mac Finder (file system) To rename it, right-click the folder, select ‘Rename’, and then type the new name. Right-click on the file or folder, select ‘Send to’, and then select ‘Compressed (zipped)’ folder.Ī new zipped folder with the same name is created in the same location. Locate the file or folder that you want to zip. Have no fear, though - it's a simple task, which we'll explain here: If you'd like to ensure the smoothest possible upload for your files, and the smoothest possible download for your recipient, you should consider compressing your files into a.
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