“National Grid continues to push the envelope on customer engagement. With the success of National Grid’s pilot, the Opower X team plans to test the limits of what is possible with personalized videos: driving adoption of deep energy efficiency measures like heat pumps, educating customers about pricing plans and utility bills, and helping customers find and use all their utilities’ tools for digital self-service. And recently, National Grid and Opower are running a unique behavioral demand response program in Clifton Park, NY, where customers receive points and rewards in exchange for reducing energy use on critical peak days. They proved how non-AMI high bill alerts deliver net new behavioral energy savings in Rhode Island. Together, the companies have evolved the use of behavioral techniques for influencing digital engagement and scaling adoption of utility programs in New York and Massachusetts. Years ago, that meant testing mailed door hangers and phone calls as behavioral nudges for customers to choose efficient heating and cooling setpoints. From door hangers to digital engagementįor more than 10 years, National Grid and Opower have experimented with new ways of engaging utility customers. In the case of the National Grid videos, two-thirds of viewers watched all personalized content, and 14 percent of them clicked through to National Grid’s Energy Savings Programs page for more opportunities and information. Opower X projects are all designed to deliver new, measurable customer engagement value to utilities. The National Grid videos were created by the new Opower X professional services team. Personalized videos make it fun and easy for customers to make smart energy choices.” “Together with Opower, we have continued to innovate and refine how we engage our customers and bring them along this critical journey. “National Grid’s mission is to provide clean energy to support our world long into the future,” said Thomas Baron, senior program manager at National Grid. Sent to 33,000 customers in Upstate New York via email in February, the videos netted 12X the average click-through rate of Opower’s standard digital energy reports. In an animated story, customers received personalized insights on their natural gas usage last winter and advice on how to save energy and cut costs. In partnership with Oracle Utilities Opower, National Grid launched a pilot of their first-ever video energy reports. I.National Grid is helping its customers better understand their energy journey, 90-seconds at a time. “National Grid” includes utilities operating in New York as KeySpan Gas East Corporation, The Brooklyn Union Gas Company, Niagara Mohawk Power Corporation in Massachusetts as Boston Gas Company, Colonial Gas Company (now part of Boston Gas), Massachusetts Electric Company, Nantucket Electric Company and in Rhode Island as The Narragansett Electric Company. You should only submit this Claim Form if you are a member of the Settlement Class defined as:Īll persons residing in the United States who, from Mauntil October 29, 2021, received a telephone call on a cellular telephone using a prerecorded or artificial voice message concerning: (1) the payment or status of a current or past National Grid utility bill or account (2) an “important matter” concerning a current or past National Grid utility bill or account (3) a disconnect notice concerning a current or past National Grid utility account (4) an invitation from National Grid to attend a Customer Assistance Expo or to meet with or speak to the National Grid Consumer Advocacy Group, National Grid Consumer Advocate, or National Grid Credit Department or (5) the availability of a government assistance program, such as the Home Energy Assistance Program (HEAP), to assist with payments to National Grid. Submitting more than one Claim Form will not increase your compensation under the Settlement Agreement. IMPORTANT NOTE: You should not submit more than one Claim Form. The deadline for submitting this proof of claim form is May 22, 2022 Please note that this claims portal is scheduled to close on Pacific Time. If you did not receive a personalized Notice in the mail or via email, click below to complete a Claim Form.
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